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BlackBerry® Torch™

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New Member
Posts: 1
Registered: ‎03-17-2012
My Device: Torch 9860

Rebooting!

[ Edited ]

My blackberry torch 9860 keeps rebooting and i have tried everything! Plugged it into the charger, taken our the battery to cool, taken out the battery and put a piece of paper in between the sim card and the battery (recommended by one of the helps on this site), pressed the on/off button and I cant seem to get it to stop re-booting! it makes a popping sound each time it reboots which i thought it might be to do with the loose battery so i put in the paper and that didnt help either! Please help im in a crisis!!!

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Rebooting!

Hey Cor95,

Welcome to the BlackBerry® Support Community Forums.

 

Have a look at the following article on how to force the detection of the BlackBerry® smartphone using Application Loader to reload the OS http://btsc.webapps.blackberry.com/btsc/KB10144

If the error message still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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New Contributor
Posts: 3
Registered: ‎05-15-2011
My Device: 9780

Re: Rebooting!

hi. i already try to reboot like what you said. but still its not working keep restarting until half way. what should i do ? thanks 

New Contributor
Posts: 3
Registered: ‎05-15-2011
My Device: 9780

Re: Rebooting!

my new blackberry is 9860. thanks