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TshepoSL
Posts: 1
Registered: ‎11-09-2012
My Device: Torch 9800
My Carrier: Vodacom South Africa

Reconnecting to JVM

Good day,

 

My 9800 doesnt want to switch on and when i try repairing the OS via the Desktop manager it downloads everything and freezes at the following stage: "Reconnecting to JVM". What could be the possible cause of this and what solutions are available?

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Reconnecting to JVM

Hello TshepoSL and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you're experiencing issues with your BlackBerry® Torch™ 9800 smartphone.

 

Try using the Force Detect method as shown in KB10144 How to force the detection of the BlackBerry smartphone using Application Loader to reload your software.

 

If the same issue is happen during the reload process, it would be advised you contact your point of sale for hardware repair options.

 

Thanks!

 

-HMthePirate

 

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Trusted Contributor
BB4matt
Posts: 135
Registered: ‎07-25-2011
My Device: Z30, Torch 9800, Playbook
My Carrier: Telus

Re: Reconnecting to JVM

This is a reply to TshepoSL

 

I experienced this same issue but then modified the procedure when to insert the battery.

KB10144  suggests : a t point 6.

Reinsert the Battery which was removed in step 1. Click Install Update

 

I did not install the battery before I did the update but inserted the battery when “Reconnecting to JVM” appeared and the update got stuck. Be careful not to lose the USB connection while inserting the battery.

After the battery was inserted the download continued without any issue. Maybe, this might help

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Forums Advisor I
LCromwell
Posts: 513
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: Reconnecting to JVM

That's how BB Tech support had me do it also.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
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Forums Advisor I
LCromwell
Posts: 513
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: Reconnecting to JVM

Oh and if it doesn't work after that they said I had a hardware problem that outside of warranty they could not fix being I was with VZW.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
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