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BlackBerry® Torch™

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Paigeg1991
Posts: 1
Registered: ‎08-27-2014
My Device: Blackberry torch 9800

Red Cross on screen

Hi I have two blackberrys 1 curve and 1 torch. Both of them are displaying a red(X) on screen.. Wont turn on atall. I've tried puttin card at top of battery. But that's not helped. Any suggestions ??
JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Red Cross on screen

Plug one of them in to the OEM stock wall outlet charger for several hours.

Then, keeping it connected to the charger, remove the battery for a minute and reinsert.

 

What happens on screen and with the red LED?




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