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Guru I
Xandrex
Posts: 18,401
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Reset Password - I have my secret answer...

I think I understand. The BlackBerryID username is a freeform text that must look like an email address...
but this is the only contraint.

So my opinion is that "needsupport" has created a BlackBerryID with a username ...@blackberry.com even if that email address does not exist.

NEEDSUPPORT I suggest you log in BlackBerryID, and look in your profile what email address you have. Can you access the emails sent to that email address using Internet Explorer or Mozilla Firefox ?



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