04-19-2011 07:57 PM
I've seen this problem mentioned multiple times but can't find a good answer.
I just switched from an older Blackberry (Curve I think) to a Torch. I did not have both phones at the same time so I could not do a phone-to-phone transfer.
I did back up my previously blackberry but now cannot restore my contacts.
Can you tell me how to restore my contacts to my new phone? In the Blackberry Desktop restore option the Adress Book data is backed up but there is a message saying it is read only and cannot be restored.
What is the point to having a back-up of the information if you can't restore from the back-up?
Can you offer me some help?
04-19-2011 09:13 PM
Welcome to the Forums, avieth!
Since you have both devices, why not use the Switch Device Wizard in Desktop Manager?
Connect your old Curve to the PC and launch Desktop Manager. Click on "Device" in the upper lefthand corner, then select "Switch Devices." This will back up everything from your Curve, then prompt you to connect your Torch and restore everything to it.
04-19-2011 09:19 PM
I don't have both devices. That would have been way too easy and I wouldn't being having this much fun. ;^)
I found a solution:
This was an old message I found from 2008:
1) Unplug device then go to Options\Service books
2) Delete the "Desktop Sync" service book
3) Plug device back in and open the Desktop manager
4) Go to "restore" and you should now be able to restore all of your previously dimmed out items.
It was a little more involved with the Torch but I was able to get the address book restored (also hade to get rid of sync for other email addresses). At the same time I messed up my enterprise activation but maybe tomorrow I can figure that one out.
04-19-2011 09:23 PM
Sorry.....I misread your first post and thought you had both devices.
At any rate, glad you got it sorted out.
06-28-2011 09:04 PM
You are amazing! I cannot thank you enough for posting the exact instructions on how to restore my contacts!! I would have been lost without your post.
Again, Thanks a million!!