BlackBerry® Torch™

[mghawe]

I have restored all my back  from my computer and none have my calander events (important work) have not been restored.  I can restore the backups i backuped while plugged into the computer but i cannot back up the ones i backed up over black berry protect through wi-fi.  It says cannot backup cause already synced to a wireless device, think this is my lap top.  How can i  unsync it so that i can back up through blackberry protect online...nightmare

[JSanders Resident Expert]

That's somewhat confusing and difficult to follow what's happened, but I found your other thread located here:

http://supportforums.blackberry.com/t5/BlackBerry-Torch/Lost-Calender-Appointments/m-p/2044047

So, you did a backup of your device to your PC? That works.

Now, you are trying to restore a backup from BlackBerry Protect? This does not work, and you see a message that you can't because it's being synced to a wireless device?

[mghawe]

Yes this is correct . Thanks

[JSanders Resident Expert]

Is there a chance your BlackBerry device is on an enterprise account?

Article ID: KB25065 Unable to use BlackBerry Protect when the BlackBerry smartphone is active on a BlackBerry Enterprise Server

[mghawe]

No i dont think so.

[JSanders Resident Expert]

Open your calendar > options and turn off the wireless sync if it is enabled.

[mghawe]

It only gives me the options - calender display and action, conference calling and date and time. And the below that a list of calenders ie facebook gmail etc but nothing about wireless. Sorry for bein a pain