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BlackBerry® Torch™

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New Contributor
Posts: 8
Registered: ‎09-30-2012
My Device: Torch 9860
My Carrier: 2698085584

Ring tone and alerts not making noise

Recently the Ring tones and alerts sounds have stopped making any noise. I checked to make sure they were set correctly and they are. I also took the battery out and back in to reset it. What else can I do to solve this problem?

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Ring tone and alerts not making noise

Hello Beckyb63 and welcome to the BlackBerry® Support Community Forums.

 

When you are in your Media folder and go to play a Ring Tone, does the tone play?

 

If you were to go to edit your Sounds profile and test it, does the sound play? If you were to select a different tone, would it play?

 

If you tried this and answered No to any of the above questions, use BlackBerry® Desktop Software to backup your data and reinstall your device software as shown in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows or KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer 

Let me know how you make out.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 8
Registered: ‎09-30-2012
My Device: Torch 9860
My Carrier: 2698085584

Re: Ring tone and alerts not making noise

DOne all of that and I still have no sound. And now my phone is playing the voice activated commands just out of the blue. Any other suggestions

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Ring tone and alerts not making noise

If the software reload failed to correct the issue it would be advised you contact your mobile network provider and ask a ticket be open with RIM support to investigate this matter further.

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!