BlackBerry® Torch™

[Beckyb63]

Recently the Ring tones and alerts sounds have stopped making any noise. I checked to make sure they were set correctly and they are. I also took the battery out and back in to reset it. What else can I do to solve this problem?

[hmthepirate]

Hello Beckyb63 and welcome to the BlackBerry® Support Community Forums.

When you are in your Media folder and go to play a Ring Tone, does the tone play?

If you were to go to edit your Sounds profile and test it, does the sound play? If you were to select a different tone, would it play?

If you tried this and answered No to any of the above questions, use BlackBerry® Desktop Software to backup your data and reinstall your device software as shown in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows or KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer 

Let me know how you make out.

[Beckyb63]

DOne all of that and I still have no sound. And now my phone is playing the voice activated commands just out of the blue. Any other suggestions

[hmthepirate]

If the software reload failed to correct the issue it would be advised you contact your mobile network provider and ask a ticket be open with RIM support to investigate this matter further.

Thanks!