03-15-2013 08:49 PM
I put my Blackberry Torch 9800 on vibrate & silent and the ringtone for text messages, still plays. It has not been through any liquids, not been dropped, not been damaged.
Just started afew days week ago or maybe a week ago. How do I fix this???
03-16-2013 12:47 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
03-17-2013 09:40 AM
OK...then next I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic measures (e.g., Wipe, Clean OS Reload, BBSAK/JLCMDR wipe/reload, formal in-person service/support, etc.).
Good luck and let us know!
03-17-2013 11:38 AM - last edited on 03-17-2013 01:22 PM by ChadB
03-17-2013 11:39 AM