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BlackBerry® Torch™

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Developer
Posts: 168
Registered: ‎11-22-2009
My Device: 9000 Bold, 8300 Curve

Ringtones won't play on Torch (unsupported format error)

I have a ringtone app in App World. It previews ringtones for the user and then allows them to save the ringtone to the device. The ringtone plays within the app, but when the user exits the app and goes to the Ringtone section of the media folder, the player gives a "unsupported format" error.

 

I only get this error on the BB Torch.

 

Does anyone know about this issue?

New Contributor
Posts: 2
Registered: ‎09-25-2010
My Device: Torch 9800
My Carrier: AT&T

Re: Ringtones won't play on Torch (unsupported format error)

I have the same problem, can someone please help??