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BlackBerry® Torch™

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New Contributor
Posts: 6
Registered: ‎01-27-2012
My Device: torch 9860
My Carrier: kpn

SD-card vs.. BB desktop software

Every time I use the desktop software all my music and pictures seem to disappear from my torch 9860. I already tried another new SD-card and re-installed BB desktop software

what did I do wrong ?

Developer
Posts: 109
Registered: ‎01-27-2012
My Device: Z10 + PlayBook 64GB
My Carrier: Vodafone

Re: SD-card vs.. BB desktop software

It sounds a sync problem to me. This you double checked your settings in desktop software?

 

_______________________________________________________
--- Catalonia, next state in Europe ----
Use the "solved" or "Like" icons if my answer helped you.

BES10 administrator for several customers.
"SMPTE Calculator" timecode APP developer for BB10
New Contributor
Posts: 6
Registered: ‎01-27-2012
My Device: torch 9860
My Carrier: kpn

Re: SD-card vs.. BB desktop software

yes, I did, several times

Developer
Posts: 109
Registered: ‎01-27-2012
My Device: Z10 + PlayBook 64GB
My Carrier: Vodafone

Re: SD-card vs.. BB desktop software

Can you add more info to the initial post?

What do you exactly mean "each time I use the BB desktop"?

Each time you open the program? each time to push the media sync media or organizer?

os version (pc and bb)

Does sync really happen, does it show any message?

How do you load your pics and songs again into the BB?

 

Are you sure the option "after importing media files" in "Media" tag in "device option screen" is set to "Keep files on device"?

 

_______________________________________________________
--- Catalonia, next state in Europe ----
Use the "solved" or "Like" icons if my answer helped you.

BES10 administrator for several customers.
"SMPTE Calculator" timecode APP developer for BB10
New Contributor
Posts: 6
Registered: ‎01-27-2012
My Device: torch 9860
My Carrier: kpn

Re: SD-card vs.... BB desktop software

When I connect my BB with my computer and I start up the program. Even if I do a media-sync via WindowsMediaPlayer. It says the sync is done 100% I can't find my music (or pictures back). Even if I make pictures after that, as soon as I close the camera on the BB, the pictures are gone.  :s

Developer
Posts: 109
Registered: ‎01-27-2012
My Device: Z10 + PlayBook 64GB
My Carrier: Vodafone

Re: SD-card vs.. BB desktop software

Ooops!
"Even if I make pictures after that, as soon as I close the camera on the BB, the pictures are gone. "

Then it is not a synchronisation problem...

Did you try to take a picture set a name and then make a search in the whole device using the search tool for that name?
Did you try to config your camera to store taken pictures into device's memory instead of SD? What's the behaviour then?

We should confirm it's a SD issue...
_______________________________________________________
--- Catalonia, next state in Europe ----
Use the "solved" or "Like" icons if my answer helped you.

BES10 administrator for several customers.
"SMPTE Calculator" timecode APP developer for BB10
New Contributor
Posts: 6
Registered: ‎01-27-2012
My Device: torch 9860
My Carrier: kpn

Re: SD-card vs.. BB desktop software

Yes, I did, even tried a brand new SD-card (came with the phone) .

Al this happened after using BBDesktopSoftware, before that I could easily put music on the BB, find the pictures and music back, even with Windows Explorer while connected on my PC. Now I can only find my pics back via the BBDesktop Software, I'm getting more and more confused and frustrated   :s

Developer
Posts: 109
Registered: ‎01-27-2012
My Device: Z10 + PlayBook 64GB
My Carrier: Vodafone

Re: SD-card vs.. BB desktop software

Just to clarify:

 

"Now I can only find my pics back via the BBDesktop Software"

 

So at the end, you don't loose your pictures, but are only visible via BBdesktop, althought they are load from the BB device?

 

 

_______________________________________________________
--- Catalonia, next state in Europe ----
Use the "solved" or "Like" icons if my answer helped you.

BES10 administrator for several customers.
"SMPTE Calculator" timecode APP developer for BB10
New Contributor
Posts: 6
Registered: ‎01-27-2012
My Device: torch 9860
My Carrier: kpn

Re: SD-card vs.. BB desktop software

Nope,

 

when I shoot some pictures I can't see them back on my phone.

when I plug the phone the pics can be found via BBdesktop

 

when I take the SD-card out and into my PC there's nothing on it

New Contributor
Posts: 6
Registered: ‎01-27-2012
My Device: torch 9860
My Carrier: kpn

Re: SD-card vs.. BB desktop software

Joanb, is it possible / would it help to do a hard reset on my BB and remove BBdesktop from my PC ?
(what will get lost with a reset?)