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New Contributor
Posts: 5
Registered: ‎05-17-2012
My Device: Torch 9860

SMS One month Old Getting Deleted - Torch 9860

Hi,

 

For some reason, the SMS (Text msgs) are getting deleted which are one month old. This is very annoying. I am not able to find the menu option where I can change this.

 

Please help!!

 

Thanks.

 

Pushkar

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: SMS One month Old Getting Deleted - Torch 9860

Hello Pushkar_Shah,

 

The keep messages option may be set to 30 days, To change this option on a BlackBerry® smartphone, complete the following steps:

 

1. On the BlackBerry® smartphone, open the Messages application.
2. Open the menu and select Options.
3. Select Message Display and Actions.
4. Scroll to the field labeled Days to Keep Messages.
5. Open the menu and select Change Option.
6. Change the value to the number of days to keep all messages on the BlackBerry® smartphone.

 

Thanks.

-HB

 

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New Member
Posts: 1
Registered: ‎03-20-2013
My Device: Torch 9860

Re: SMS One month Old Getting Deleted - Torch 9860

Hello everyone !

 

This is incidentally my first post in this forum and the question is very easy. But at the same time very annoying problem if left as it is.

 

My SMS texts and gmail are getting auto deleted after 20-30 days even after following above steps and changing setting to "Forever" for "Days to keep messages"....

 

Someone plz help

 

--a distress soul