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BlackBerry® Torch™

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New Contributor
mihir79
Posts: 4
Registered: ‎02-03-2011
My Device: Blackberry Torch 9800

Screen goes blank after making a Call

Hi all.  I just had this problem for the fist time since i have started using this phone.  Not sure if i have pressed wrong key.  Ok here is what the problem is:

 

When i dial the number and then as soon as i press the call button, the screen all sudden goes black.  I mean the call is still in progress you can hear it but you can't see anything on the screen.  For example, i had to turn the speaker on for the conference, but i couldn't do it because i was not able to see where anything were at.  Please help

 

If anyone know how to solve this problem...please do help..its very annoying.  

 

Thank you and hope to hear from you guys.

 

Mihir

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Screen goes blank after making a Call

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache liek rebooting a PC. Then try again and see if your problem persists.



 




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New Contributor
mihir79
Posts: 4
Registered: ‎02-03-2011
My Device: Blackberry Torch 9800

Re: Screen goes blank after making a Call

Hello there Thanks for the reply.  

 

I found the solution. Its very strange and some what crazy is that I have placed screen protector on it so the screen wont get messy.  So this morning I took off the screen protector to see what happens and to my surprise,,,it worked.  I guess the screen protector was covering the sensor that is on top right.  

 

Thanks for the help.

 

Mihir

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Screen goes blank after making a Call

That can do  it too. Thanks for posting back your solution,

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
pm6310
Posts: 3
Registered: ‎02-04-2011
My Device: Torch

Re: Screen goes blank after making a Call

I have the same problem. I have tried the battery pull, no success. I do not have a "screen protector" on the phone, so that is not the issue.  I have done a "security wipe" to take any customizations, etc. off that I have done.  Any other ideas?  I went to the store and they have never seen or heard of this problem. :smileysad:

New Contributor
pm6310
Posts: 3
Registered: ‎02-04-2011
My Device: Torch

Re: Screen goes blank after making a Call

Has anyone hear or seen this problem and/or have any idea how to resolve?

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Screen goes blank after making a Call

you have done what I would have done.

 

Time to take back to place of purchase.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
pm6310
Posts: 3
Registered: ‎02-04-2011
My Device: Torch

Re: Screen goes blank after making a Call

Thanks.  I am hoping to avoid that as this is an official company use item and I hate to tell you what it took to get this one into my hands....

New Member
emeliashafreena
Posts: 1
Registered: ‎03-10-2011
My Device: Not Specified

Re: Screen goes blank after making a Call

Hi i have exactly the same prob with yours.if u have cover frame ,maybe u can pull it off and try to make a call.try it
New Contributor
kusuma1911
Posts: 2
Registered: ‎04-19-2011
My Device: mexico 4 & 9800

Re: Screen goes blank after making a Call

is there anyone that help me?

can i use my mirror guard without having this problem?

thx