02-03-2011 11:17 PM
Hi all. I just had this problem for the fist time since i have started using this phone. Not sure if i have pressed wrong key. Ok here is what the problem is:
When i dial the number and then as soon as i press the call button, the screen all sudden goes black. I mean the call is still in progress you can hear it but you can't see anything on the screen. For example, i had to turn the speaker on for the conference, but i couldn't do it because i was not able to see where anything were at. Please help
If anyone know how to solve this problem...please do help..its very annoying.
Thank you and hope to hear from you guys.
02-04-2011 11:25 AM
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache liek rebooting a PC. Then try again and see if your problem persists.
02-04-2011 02:09 PM
Hello there Thanks for the reply.
I found the solution. Its very strange and some what crazy is that I have placed screen protector on it so the screen wont get messy. So this morning I took off the screen protector to see what happens and to my surprise,,,it worked. I guess the screen protector was covering the sensor that is on top right.
Thanks for the help.
02-04-2011 02:53 PM
That can do it too. Thanks for posting back your solution,
02-04-2011 03:52 PM
I have the same problem. I have tried the battery pull, no success. I do not have a "screen protector" on the phone, so that is not the issue. I have done a "security wipe" to take any customizations, etc. off that I have done. Any other ideas? I went to the store and they have never seen or heard of this problem.
02-07-2011 08:19 PM
you have done what I would have done.
Time to take back to place of purchase.