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BlackBerry® Torch™

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New Contributor
ediegoulet
Posts: 3
Registered: ‎05-20-2013
My Device: Blackberry 9800

Searching for a Network

My Blackberry Torch (9800) is always searching for a network so therefore, I never have service.... Can you tell me what I can do to rectify this problem... I had a new sim card installed, did't help.

Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Searching for a Network

Hi and Welcome to the Community!

Please check your Mobile Network settings to ensure they are properly configured (e.g., Network Selection Automatic, 2G, 3G, etc.) to match your carriers network.

Also, please be sure you are in an area that is actually serviced by your carrier...if you are not within range of their towers, then that would explain your symptoms.

Also, has this device ever worked properly in the location you are now attempting?

Have you spoken to your mobile service provider?

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
ediegoulet
Posts: 3
Registered: ‎05-20-2013
My Device: Blackberry 9800

Re: Searching for a Network

Hi and thank you for your response to my delima... All of the above senarials have been taking place on my Blackberry. I had it taken to my provider, Bell Aliant and they went through the set-up procedures on a couple of occassions... It is frustrating!

Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Searching for a Network

Well, I seem to not be understanding your words, at least not as specific replies to my questions. So I am not clear at all about those questions I asked. In any event, I'd recommend you continue to work with Bell -- consider, you pay them for your services, and if they are not delivering services to you, then you should be quite upset with them. From what I gather from your words, you have no services at all anywhere...which would be a problem for Bell to resolve for you.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
ediegoulet
Posts: 3
Registered: ‎05-20-2013
My Device: Blackberry 9800

Re: Searching for a Network

I'm sorry! I do have service but only in certain places. For example... I have next to no service in my house and no there is no brick in my house. It is wood and siding. AND if I am in other districts, for example Truro, I have next to no service. When my friend has the same phone and services are fine... Yes I have taken it to BELL numerous times and they cant seem to find what the problem is... I hope I am a little clearer this time. I didn't mean to be confusing. I really appreciate your taking the time to help!

Thank You...

Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Searching for a Network

Oh...yes, that certainly is different from what I interpreted from your prior words...clarity is always so much better, I find!

Prior to any drastic measures, I have only one recommendation left for you...attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then I can only surmise that your issue is more challenging, and you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

 

Note carefully please that if your issue is rooted in hardware (e.g., defect), then there is no way we can actually diagnose that at an internet distance; all we can do is try different things, ruling them out one by one, until a hardware problem is the most likely result. But we can only do that as a deductive process...we cannot truly diagnose hardware issues at an internet distance; such can only be done by a qualified technician with the device in their hands. Futher, if it's hardware, there is no way that any software or OS level fixes would be of use. 

 

Good luck and let us know how you would like to proceed!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code