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BlackBerry® Torch™

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New Contributor
antonywest
Posts: 3
Registered: ‎01-28-2011
My Device: Torch 9800
Accepted Solution

Send / Share Is missing

The send / share function is missing from my menu in relation to media files.

I have removed all encryption from my handset, i have ensured that file sizes are smaller than 1mb just in case. this is a recent problem (this week) i have reset my handset and restored in desktop manager. The function used to give me a list of all available programs including email, mms, facebook, twitter, BBM and worked perfectly well, now it is missing from the menu - also if i try the other way around (ie from the program itself) it will allow me to search for an attachment and see files stored both on handset and media card but does not give me the option to select any of them.

 

this is becoming very frustrating, any help would be immensely appreciated?

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Send / Share Is missing

You're positive the media card encryption has been disabled?

This is the only reason I can think of of fthe top of my head for the send/share inability.




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New Contributor
antonywest
Posts: 3
Registered: ‎01-28-2011
My Device: Torch 9800

Re: Send / Share Is missing

All encryption is completely off at the moment i have even turned off password requests just in case

New Contributor
antonywest
Posts: 3
Registered: ‎01-28-2011
My Device: Torch 9800

Re: Send / Share Is missing

SOLVED. I had to remove media card compression also. still cannot send files created whilst compression was on, but new and older is fine. Thank you for responses.

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Send / Share Is missing

You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code