07-05-2012 07:12 AM
My Blackberry phone is giving problems since the last device software upgrade last month. The Torch 9810. The phone is freezing, the contacts disappear in bbm so that only the chats are visible, the cursor can't be moved, no pictures can be saved, even those taken with the phones camera.
I'm using V7.1 Bundle1149 (v184.108.40.2062, platform 220.127.116.116), I did the upgrade on 10 June and haven't stopped having trouble with the phone since.
Each time I try to find a new update it says none are available, but I see there is a v.18.104.22.1686 available on the net.
07-05-2012 07:18 AM
It seems that there has been some issue with the software upgrade procedure...please reinstall the OS, this will solve all the issue u have...
NB: do take a backup of ur BB b4 reinstallation...
07-05-2012 08:51 AM
Read this article about reloading OS.
After reloading OS, update your BlackBerry Messenger.
07-06-2012 03:27 AM
I did the reload, most of the problems are resolved, but the cursor still doesn't want to move backwards. If i want to move back I either have to delete what I have already typed or I have to touch the screen and that isn't always accurate.