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BlackBerry® Torch™

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New Contributor
Posts: 7
Registered: ‎06-13-2012
My Device: Torch 9860
My Carrier: O2

Software update

Hello All,

i have Torch 9860- Firmware 7.0, under Options > Device can't finde: Software updates (not listed).

Please Help.

 

Thanks

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Software update

Hello bbnino9860

 

Welcome to the Community

 

Please restart the phone by removing and placing the battery back while the device is ON. This process fixes the application modules in it without losing any data stored. Let us know if you still experience the issue after this.

 

 

Ron

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New Contributor
Posts: 7
Registered: ‎06-13-2012
My Device: Torch 9860
My Carrier: O2

Re: Software update

Hello Ron,

 

thanks for your help..

It (unfortunately) did not work..i did exactly as you explaind.

 

nino

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Software update

Please plug in the device to a PC with a Blackberry Desktop Software and update your OS.


Ron
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New Contributor
Posts: 7
Registered: ‎06-13-2012
My Device: Torch 9860
My Carrier: O2

Re: Software update

I have tried from the BB website to update to OS 7.1, this version was listed but when I chose it i got a message that I should not (only for subscribed users or somthing like that).
how should I update it?

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Software update

Please check the Article below on how to update the device.

 

Install or update device software on a BlackBerry smartphone without using BlackBerry Desktop Softwa...

 

 

 

Ron

...........................................................................................................................................................
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up :smileyhappy:

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New Contributor
Posts: 7
Registered: ‎06-13-2012
My Device: Torch 9860
My Carrier: O2

Re: Software update

I will try..

thanks again

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Software update

You're welcome. Goodluck


Ron
...........................................................................................................................................................
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up :smileyhappy:

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New Contributor
Posts: 7
Registered: ‎06-13-2012
My Device: Torch 9860
My Carrier: O2

Re: Software update

Hello Ron,

sorry to ask again..

I bought this device at BB-dealers in dubai, on package was: blackberry middle east, I use a simm card with O2 Germany (I live here) .. two questions please:
First: is there any different between the devices for Europe and the Middle East?
Second: how can I download the updates regardless of my provider (O2 Germany is not in the list)?

Thank you very much

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Software update

You can actually download an OS from another carrier thru this link:

http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html

 

then follow the steps here:

Install or update device software on a BlackBerry smartphone without using BlackBerry Desktop Softwa...

 

Please follow the steps on this Article BUT before going to Step 2, please access:

 

For computers using a 32-bit Windows® XP, Windows Vista or Windows 7 operating system:

C:\Program Files\Common Files\Research In Motion\AppLoader

 

For computers using a 64-bit Windows® XP, Windows Vista or Windows 7 operating system:

C:\Program Files (x86)\Common Files\Research In Motion\Apploader

 

and look for Vendor.xml and permanently delete it (shift+del)

 

 

Good Luck

 

 

Ron

 

 

...........................................................................................................................................................
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