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BlackBerry® Torch™

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New Contributor
raoshahzad
Posts: 5
Registered: ‎09-23-2013
My Device: Torch 9860
My Carrier: Telenor

Some places of Torch Touch Screen Not working

Dear All, I am using Torch 9860 having 7.1 OS Bundle 2406 but i face strange issue that my all function keys like escape, menu , call and volume button stop working. Then I have wipe the device and reload the OS and downgaded to 7.0 Bundle 1465. After that all the function keys start working  fine but now the touch screen is working properly the space above the trackpad is not working and all the keys above trackpad like R, T, Y, F, G, H, C, V, B are not working despite hard touch press. Similiary if i have make call then Number Keys 0, 2, 5, 8 are also not working.

 

Then i thought that this might be problem in OS and then i upgrded the OS 7.0 bundle 1165 then OS 7.1 but again all functions keys stops working. But when i downgraded OS 7.0 Bundle 1465 then again all keys working except touch screen space above trackpad.

 

It mean function keys only works in OS 7.0  Bundle 1465 only and upgrade to all other OS version stops all the keys. Please help me in this regard.

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Regular Contributor
domina_sesa_jecka
Posts: 52
Registered: ‎09-11-2013
My Device: BlackBerry Z10, BlackBerry Pearl 3G 9105, BlackBerry Curve 9220

Re: Some places of Torch Touch Screen Not working


raoshahzad wrote:

Dear All, I am using Torch 9860 having 7.1 OS Bundle 2406 but i face strange issue that my all function keys like escape, menu , call and volume button stop working. Then I have wipe the device and reload the OS and downgaded to 7.0 Bundle 1465. After that all the function keys start working  fine but now the touch screen is working properly the space above the trackpad is not working and all the keys above trackpad like R, T, Y, F, G, H, C, V, B are not working despite hard touch press. Similiary if i have make call then Number Keys 0, 2, 5, 8 are also not working.

 

Then i thought that this might be problem in OS and then i upgrded the OS 7.0 bundle 1165 then OS 7.1 but again all functions keys stops working. But when i downgraded OS 7.0 Bundle 1465 then again all keys working except touch screen space above trackpad.

 

It mean function keys only works in OS 7.0  Bundle 1465 only and upgrade to all other OS version stops all the keys. Please help me in this regard.


 

Hi raoshahzad,

 

 

Thank you for raising this concern.  It may be a software-related issue. It is best recommended for you to contact your carrier/service provider as they can update the software of your device over-the-air (OTA). You can also download the latest device software from their website if possible.



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New Contributor
raoshahzad
Posts: 5
Registered: ‎09-23-2013
My Device: Torch 9860
My Carrier: Telenor

Re: Some places of Torch Touch Screen Not working

@ domina_sesa_jecka,

 

Dear as i have already mentioned in my earlier post that i have tried OS 7.1 and 7.0 after full wipe using BBSAK but the problem of touch screen and all function keys still exist. But when i install OS 7.0 Bundle 1465 the functions keys starts working but touch screen problem not resolved.

 

Please comment on my issue??

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New Contributor
raoshahzad
Posts: 5
Registered: ‎09-23-2013
My Device: Torch 9860
My Carrier: Telenor

Re: Some places of Torch Touch Screen Not working

Is there anyone who can help me ???

 

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