02-25-2013 06:15 PM
I gave my Torch 9860 to cousin, she tried to register the phone with her new protect ID but cant because the device is still registered to me. I have been trying to remove the device from my blackberry protect ID and still will not budge. Is there any way I can make her the new user of the phone and remove my account from the device. Please help
02-25-2013 06:50 PM
Hi and Welcome to the Community!
There are many more steps to conduct...please treat this as a resale transaction, and follow ALL that this KB instructs: