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BlackBerry® Torch™

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New Contributor
Posts: 3
Registered: ‎12-20-2011
My Device: Torch 9800

Sync Issue - Who do I contact

I had attempted to use the iCloud to sync up with my Apple devices, however this turned out to be more trouble than it was worth.  It deleted my entire calendar and all of my contacts from Outlook.  So ... When I tried to sync this morning, it consequently wiped all of the information from my BB.  

 

I have since recovered and fixed my Outlook and deleted the iCloud.  Unfortunately, now my BB won't sync.  It keeps coming up with an error and suggesting that I send the "log to technical support".  Not a problem except I can not find anywhere to send it?!?

 

Help!!  Either with how to fix the sync issue or where I can send the log to?!?  

 

Thanks BB world!

Guru III
Posts: 31,147
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Sync Issue - Who do I contact

you should be able to call your carrier and get the issue sent to RIM

 




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