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BlackBerry® Torch™

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New Contributor
daveduncan49
Posts: 2
Registered: ‎03-14-2013
My Device: Torch 9800
My Carrier: ATT
Accepted Solution

Sync Phone with laptop

I've had phone for over two years and have synced it several times. Now the BB software doesn't recognize the phone.

 

I have stopped internet service for the phone but still need to sync it with the laptop, could that be the problem?

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Sync Phone with laptop

It shouldn't be the issues.

 

Reboot your laptop, try a different USB port on the laptop.

Reboot your 9800 as well, and try it all again.




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New Contributor
daveduncan49
Posts: 2
Registered: ‎03-14-2013
My Device: Torch 9800
My Carrier: ATT

Re: Sync Phone with laptop

i've rebooted the laptop, but am ashamed to say i can't get the back panel off the phone to remove the battery

any tricks?

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Sync Phone with laptop

Watch what he does in this YouTube vid, at about :12 seconds in.

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
rjnbbuser
Posts: 5
Registered: ‎04-15-2013
My Device: 9810
My Carrier: AT&T

Re: Sync Phone with laptop

This may be a foolish question, but I am really struggling with syncing up my google contact list with my BB 9800.  I did make sure that the calendar sync is enabled on the config as the Knowledge Base here says to do.

 

The odd thing is anything I enter on my bb is getting synced up on my google contacts (I can see it on google contacts), but not vice versa.  This is a real problem, because I have a rather large contact list I plan to import into google contacts.  Also, it means I must use my bb as the prime entry system for all contact information.

 

Any tips on how to solve this issue?

 

Thanks!

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Sync Phone with laptop

No, it is a two-way sync process, but I have also been told it takes longer to sync to the device than in the other direction.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
rjnbbuser
Posts: 5
Registered: ‎04-15-2013
My Device: 9810
My Carrier: AT&T

Re: Sync Phone with laptop

Well, I have been waiting for two days, and I even 'rebooted' my blackberry ... no luck so far.
Please use plain text.
JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Sync Phone with laptop

I suggest that you delete this gmail account from your BlackBerry, reboot and add it back again.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.