BlackBerry® Torch™

[daveduncan49]

I've had phone for over two years and have synced it several times. Now the BB software doesn't recognize the phone.

I have stopped internet service for the phone but still need to sync it with the laptop, could that be the problem?

[JSanders Resident Expert · Accepted solution]

It shouldn't be the issues.

Reboot your laptop, try a different USB port on the laptop.

Reboot your 9800 as well, and try it all again.

[daveduncan49]

i've rebooted the laptop, but am ashamed to say i can't get the back panel off the phone to remove the battery

any tricks?

[JSanders Resident Expert]

Watch what he does in this YouTube vid, at about :12 seconds in.

[rjnbbuser]

This may be a foolish question, but I am really struggling with syncing up my google contact list with my BB 9800.  I did make sure that the calendar sync is enabled on the config as the Knowledge Base here says to do.

The odd thing is anything I enter on my bb is getting synced up on my google contacts (I can see it on google contacts), but not vice versa.  This is a real problem, because I have a rather large contact list I plan to import into google contacts.  Also, it means I must use my bb as the prime entry system for all contact information.

Any tips on how to solve this issue?

Thanks!

[JSanders Resident Expert]

No, it is a two-way sync process, but I have also been told it takes longer to sync to the device than in the other direction.

[rjnbbuser]

Well, I have been waiting for two days, and I even 'rebooted' my blackberry ... no luck so far.

[JSanders Resident Expert]

I suggest that you delete this gmail account from your BlackBerry, reboot and add it back again.