01-26-2012 10:33 AM
MY TORCH IS ONLY 4 MONTHS NEW. IT HAS BEEN WORKING FLAWLESSLY UNTIL YESTERDAY I DOWNLOADED AND INSTALLED AN APPLICATION FROM THE BLACKBERRY APP WORLD. AFTER JUST INSTALLING THE APP AND REBOOTING ITSELF ALMOST TO THE END OF THE REBOOTING CYCYLE WITHOUT FINISHING IT AND THEN RESTART TO THE BEGINNING OF THE CYCLE AND IT HAS BEEN BEHAVING IN THIS ENDLESS PERPETUAL CYCLE. ANYONE COULD ADVISE ME WHAT TO DO BEFORE I SEND IT BACK TO RIMS.
01-26-2012 11:59 AM
03-19-2012 04:19 PM
Are you able to restart your device in safe mode as shown in KB17877?
I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
05-17-2013 11:39 AM
My device is not starting in safe mode.
And when i am trying to update it, its givng me error at exact 20% that there is error while updating my devive, check your internet connection or setting. But my internet is just working fine.
What do i do? Please help.