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BlackBerry® Torch™

New Member
Posts: 1
Registered: ‎10-16-2012
My Device: torch 9800

Talktalk (AOL) email wont open

Hi there


whenever I try and open my talktalk email account it comes back with 'WAP authentication error: Error validating WAP authentication token.  Clear cookies and try again.'


I clean the cookies and the same happens every time - how do I fix it?


Thanks in advance

Hall of Famer II
Posts: 49,701
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Talktalk (AOL) email wont open

Hi and Welcome to the Community...and apologies for the delayed reply!


Hopefully you already have this resolved...but just in case!


When I search the public KBs on that error, everything seems to point to BES...are you on corporate/BES? If so, you really need to talk to your BES admins about this as it appears they may be blocking, via IT Policy, your access to this.


Otherwise, you can search the public KBs for other articles that might be helpful:

There also may be multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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