BlackBerry® Torch™

[fogell]

Hi there

whenever I try and open my talktalk email account it comes back with 'WAP authentication error: Error validating WAP authentication token.  Clear cookies and try again.'

I clean the cookies and the same happens every time - how do I fix it?

Thanks in advance

[sdgardne]

Hi and Welcome to the Community...and apologies for the delayed reply!

Hopefully you already have this resolved...but just in case!

When I search the public KBs on that error, everything seems to point to BES...are you on corporate/BES? If so, you really need to talk to your BES admins about this as it appears they may be blocking, via IT Policy, your access to this.

Otherwise, you can search the public KBs for other articles that might be helpful:

• http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do

There also may be multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!