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BlackBerry® Torch™

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New Contributor
Williamregan8
Posts: 2
Registered: ‎09-27-2011
My Device: Blackberry torch 9800

Texts and Calls

I have bought a blackberry torch and then seperatly bought a sim monthly card from O2, the phone is letting me use the internet services and the BBM but is not letting me use calls and text messages. I was wondering it there is any setting up I need to do to connect the number to the phone or anything I am completley lost with this. Would be a really big help if someone could help me fix this! Thanks

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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Texts and Calls

There's nothing on the device which I know of you need to do.

What signal indicator are you getting at the top right?

What happens when you do try to call a number?

 

I would suggest calling O2 and making sure they provision the device to their system.




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New Contributor
Williamregan8
Posts: 2
Registered: ‎09-27-2011
My Device: Blackberry torch 9800

Re: Texts and Calls

I have a normal signal bar in the top corner and also, have all of the capitals like the 3G and things which I have researched.

When I call a number I just get 'no service currently available' I've rang O2 and they say come in store and they will have a look  and see what they can do for me.
I'm just wondering if there is something really simple missed because the phone is pretty much brand new and was working around 2weeks ago when I bought it of my friend, but it's just not working for me!

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New Contributor
kirsty_winn
Posts: 3
Registered: ‎11-20-2012
My Device: Blackberry torch 9800

Re: Texts and Calls

I'm having the same problem. I bought a blackberry torch today, it says its for any network so I put my orange sim card in. It let's me use my internet and bbm. But it won't let me call or text
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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Texts and Calls

Might out to get a SIM swap from Orange.

 

Is the mobile network turned on?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
kirsty_winn
Posts: 3
Registered: ‎11-20-2012
My Device: Blackberry torch 9800

Re: Texts and Calls

Yeah its on. Its on that ee thing
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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Texts and Calls

You need to call EE then, since your data is working and voice/SMS is not. Those two (voice and SMS) are controlled by the mobile provider, not BlackBerry.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
kirsty_winn
Posts: 3
Registered: ‎11-20-2012
My Device: Blackberry torch 9800

Re: Texts and Calls

Ah right. Ill try that tomorrow then. Thanks for your help
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