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BlackBerry® Torch™

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New Contributor
Posts: 3
Registered: ‎12-17-2012
My Device: Torch 9860
My Carrier: MTS

The phone auto-turns Off

Hello! I have a problem. My phone automatically turn off, when I tear up wi-fi conection. Why is this happening?

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: The phone auto-turns Off

Try this -


When you device is POWERED ON, remove the battery for a minute, and then reinsert the battery. This make a reboot to your device which resolves minor issues with the BlackBerry device.

tanzim                                                                                  
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New Contributor
Posts: 3
Registered: ‎12-17-2012
My Device: Torch 9860
My Carrier: MTS

Re: The phone auto-turns Off

This method helps only for a few minutes. After phone is swithed off. He works steadily only if enabled wi-fi. But it's takes too much energy. What for this model is very bad. Full battery for 10 hours!

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: The phone auto-turns Off

Consider updating/reinstalling your device OS.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

New Contributor
Posts: 3
Registered: ‎12-17-2012
My Device: Torch 9860
My Carrier: MTS

Re: The phone auto-turns Off

I did it 2 times. Install only the official updates. The problem remains.