BlackBerry® Torch™

[rprim985]

I've had my Torch 9800 for almost 2 years and suddenly the camera is not working.  When clicking on the camera icon, it goes to the page but the screen stays black and after a minute or so and error message appears that says that the camera application failed to open.  Please close all other applications and try again.  I receive the same error message when attempting to use the video camera.  I updated the software as directed by my wireless provider but that didn't solve the problem.  Please help.

[FozzieBear]

Hello rprim985,

Welcome to the BlackBerry Support Community.

The following article will assist you regarding regarding the error message you are seeing when using the Camera application on your BlackBerry® Torch™ 9800 smartphone:

http://www.blackberry.com/btsc/KB15544

We hope this helps.

Thank you.

[rprim985]

I've done all of the suggested solutions and although the self test did verify that my camera is not working it didn't fix the problem - I didn't really need a verification that it wasn't working - I already knew that.  So, from there I guess I just have to suffer with my blackberry that I can't even speak to someone about my problems (I've already tried contacting RIM and they sent me here).  You would think that a company that is struggling for marketshare would at least make an effort to keep its existing customers satisfied.  I guess I'll just have to start shopping for the latest and greatest smartphone if I want to have camera functionality!  It's too bad that the service is so terrible - prior to this I was happy with my blackberry and might have even considered another one.  Now it looks like I'll be turning into a loyal Apple or Samsung Customer since RIM isn't interested in my business!!!!!

[marchamilton]

Hi,

i hve a blackberry torch 9800. The camera gives me a error "close all apps then try again" i phoned vodacom and four people told me it's software. So i downgraded and it was still there. Then i upgraded and it was still there. So must i have my camera replaced ??? Wats the cost involved ???

i downloaded the software to my pc. Then wiped my phone and installed the software. The camera problem was still present. So i connected my phone to my pc opened blackberry desktop software. Clicked on device, update. Once that was done i got 9800M_PBr6.0.0_rel2949_PL6.6.0.236_A6.0.0.668 installed now. Phone works fine sometimes my calls get cut but the camera still does not work.

Pls help me as to wat soft is the latest and best.

i really love blackberry but this problem is making me angry.

[ben1107]

I hope the update is still loaded on your laptop or computer. Download an app called JL_Cmdr and wipe your device. After this install a fresh copy of the system using your dekstop software.


Please make sure you backup all of your data

[ben1107]

Please try to option i posted on this post and give feedback

[marchamilton]

Ben are you on twitter ? i'm hamiltonm74. Follow me if ur user name is @bengiey

[ben1107]

Done, Has the solution above worked though?

[marchamilton]

Hi guys. Inc the camera error. i had my phone cecked by a vodashop. They did main board swops and they found out i have water damage on my main board. i spoke to a friend and he says it can be repaired. So i'm holding thumbs. U guys can get me on bbm 2334B4AA