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BlackBerry® Torch™

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feefranca
Posts: 1
Registered: ‎11-14-2012
My Device: Torch 9800
My Carrier: Vivo

Torch 9800 Error message.

When I click on the text messages icon I get the following message: "Uncaught exception: String index  out of range: 28". Can anyone tell me what is causing this and how to fix it? Thanks!!

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Torch 9800 Error message.

Hi feefranca,

 

Welcome to the Support Community!

Sounds like there may be an issue with the SMS Messages database on your BlackBerry® Torch™ 9800 smartphone. Please try clearing the SMS Messages database then test by clicking on the text messages icon without restoring the previous settings from backup. For further instructions, please see the following KB article: http://bbry.lv/T5iPyJ

 

Hope this helps.


-FS


 


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