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BlackBerry® Torch™

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Regular Contributor
chipstr1
Posts: 81
Registered: ‎06-06-2011
My Device: Blackberry Z10
My Carrier: AT&T

Re: Torch 9800 OS 6 upgrade issues

thanks.  I'll look at this tonight

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New Contributor
Clbahati
Posts: 2
Registered: ‎06-18-2011
My Device: Blackberry Torch 9800
My Carrier: AT&T

Re: Torch 9800 OS 6 upgrade issues

[ Edited ]

Hi, I have also got a problem after upgrading the OS6 for my torch... I installed the updates but suddenly the device couldn't start after rebooting....I removed the battery and put it back, the only thing the device does is it displays a very weak red light as if it was turning on but goes off immediately.....I have read about the solution proposed on this topic and I thought it could help,,I went on downloading BBSAK but when I run this..I am asked to provide a password, since I have none..I click OK but a "No Device Detected" Message appears. Does this mean that I need a paasword? If yes, when should get it from? I further went on and provided the PIN # of my device but got the same message

Has anyone had this solved in the past?

 

Thanks

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Regular Contributor
chipstr1
Posts: 81
Registered: ‎06-06-2011
My Device: Blackberry Z10
My Carrier: AT&T

Re: Torch 9800 OS 6 upgrade issues

i also had trouble getting the device to connect. i had to reboot, even though i do have a password. once i did that, it connected for me. hope this works for you.
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New Contributor
Clbahati
Posts: 2
Registered: ‎06-18-2011
My Device: Blackberry Torch 9800
My Carrier: AT&T

Re: Torch 9800 OS 6 upgrade issues

How did you reboot....Coz mine cannot start-up

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Regular Contributor
chipstr1
Posts: 81
Registered: ‎06-06-2011
My Device: Blackberry Z10
My Carrier: AT&T

Re: Torch 9800 OS 6 upgrade issues

I am referring to the PC.  Once I rebooted it after downloading the new OS (and the BBSAK), I was able to make connectivity.  The only difference is that I have a password on my BB.  This shouldn't make a difference.  I hope this helps.

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New Contributor
aserire
Posts: 4
Registered: ‎06-03-2011
My Device: 9800
My Carrier: 2011

Re: Torch 9800 OS 6 upgrade issues

Thank you
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Visitor
theeb
Posts: 1
Registered: ‎11-26-2011
My Device: Torch 9800
My Carrier: ZAIN

Re: Torch 9800 OS 6 upgrade issues

Connect your device to your PC and launch BBSAK. It will ask you for a password. If you don't have one set for your device, just click OK.

Choose the option to Wipe OS. When completed, you will be left with a white screen and an app error 507, which means the wipe was successfull.

Disconnect your device.

On your PC, navigate to C:\Program Files\Common Files\Research in Motion\AppLoader. Delete the file at the bottom called vendor.xml.

Connect your device.


In that same folder as above, there's an executable file called Loader (has a little phone next to it). Double click on that and it will start loading your OS.

 

I FOLLOWED ALL THE STEPS & IT WORKS BUT I HAD PROBLEM IN LAST STEP

 

THE Loader.exe DOSN'T HAVE THE SOFTWARE WHICH IS DOWNLOADED IN THE SAME FOLDER.

I CANNOT LOAD THE SOFTWARE :smileysad: ?

- AFTER DOUBLE CLICKING 1'ST SCREEN SAYS:

WELCOME THE APPLICATION LOADER WIZARD

- I CHOOSE THE PORT WHICH IS HAVING MY PIN.

- THE THE SECURITY PASSCODE OF MY DEVICE.

-  READ DEVICE SERVICE INFORMATION.

 

- THE THE LAST SCREEN SAYS:

THE BLACKBERRY DESKTOP SOFTWARE DOESN'T HAVE BLACBERRY DEVICE SOFTWARE FOR THE DEVICE THAT YOU HAVE CONNECTED TO THE COMPUTRE. CONTACT YOUR WIRELESS SERVICW PROVIDER OR SYSTEM ADMINISTATOR.

 

PLEASE HELP ME

 

IM PHONELESS NOW ;(

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