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New Contributor
G0LDIE
Posts: 7
Registered: ‎12-20-2011
My Device: Torch 9800

Torch 9800 Outlook Email Read

I have changed my airtime provider and kept my current phone. My email is being delivered from Outlook to my phone without me having to change any settings but in doing so the email in Outlook is now shown as read even though I haven't actually read it on my PC. How do I keep it so that all emails in Outlook remain as unread until I actually read them on the PC?

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Torch 9800 Outlook Email Read

Hello!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

See if that cures the issue. If not, then review this:

  • KB05133 Email reconciliation features for the BlackBerry Internet Service

Ensure that you do not have it configured to synchronize Deleted Items if it is capable of doing so. Otherwise, you might want to remove and reconfigure that email account on your BB.

 

Good luck!


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New Contributor
G0LDIE
Posts: 7
Registered: ‎12-20-2011
My Device: Torch 9800

Re: Torch 9800 Outlook Email Read

Thank you for your reply. I've carried out your instructions to the letter and I'm afraid the situation is the same, mail gets delivered to my phone but as soon as it does, regardless of whether I read it on the phone or not, it shows as read in Outlook. What else can I do? I am using Microsoft Exchange if that makes any difference

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Torch 9800 Outlook Email Read

Exchange as in BES? This is a critical point of information. If you are on BES, then you need to talk to your BES admins, as the above instructions I gave don't apply.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Contributor
G0LDIE
Posts: 7
Registered: ‎12-20-2011
My Device: Torch 9800

Re: Torch 9800 Outlook Email Read

Hi, sorry but I don't know what you mean by BES. Could you elaborate please?

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Torch 9800 Outlook Email Read

Corporate or enhanced subscribed email services. If you receive email, calendar, contacts, tasks, and notes wirelessly, then you are on BES.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
G0LDIE
Posts: 7
Registered: ‎12-20-2011
My Device: Torch 9800

Re: Torch 9800 Outlook Email Read

Sorry, you've lost me! I'm ganuinely not being facetious but I receive all my email wirelessly so I don't know what you mean. I have a small business running Microsoft Exchange and as far as I know (my technical knowledge is limited, as if I hadn't made that obvious enough!!) my emails are forwarded to my phone by Outlook. On Vodafone the emails were not shown as read when they were forwarded and now they are
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Torch 9800 Outlook Email Read

That's why I asked about the other things. With either Personal or Enterprise (BES), you can get email wirelessly, and in some cases even calendar, and contacts wirelessly. But only via BES can you get Tasks and Notes wirelessly to your BB. So, knowing that you get email wirelessly does not, unfortunately, answer the question...rather Tasks and Notes are the critical component of the question. If you receive those wirelessly to your BB, then you are on BES.

 

You also can check via Manage Connections > Services Status -- there will be line items for both BlackBerry Internet Service as well as BlackBerry Enterprise Service...their status indicators will also help understand if you are on BES or not.

 

In addition, if indeed you are not on BES, then still there is another piece missing from this puzzle. Exchange never faces the internet itself (well, it shouldn't). Rather, something else acts as a gateway between the internet and your Exchange server. Outlook Web Access, POP, IMAP, or some other gateway should be in place to facilitate receiving email to your BB wirelessly.

 

Then again...


G0LDIE wrote:
my emails are forwarded to my phone by Outlook.

That might need some further clarification. There is an "older" methodology whereby you could run a PC-based app that would forward, from the PC-based Outlook client, emails to your BB ("Desktop Redirection")...but that method has been expired for some time, though the software to do it can perhaps still exist. So I'd need to understand exactly what you mean by "Outlook" -- your desktop Outlook client? Outlook Web Access? Something else?

Further...


G0LDIE wrote:
On Vodafone the emails were not shown as read when they were forwarded and now they are

Where, exactly, are you looking "on Vodafone"? This as well needs some clarification.

I need to understand your exact configuration in order to provide you with proper guidance. There are many different possible configurations available, each with their own separate resolution paths when problems happen. So understanding your exact configuration is critical to helping you. The basic choices for your configuration are:

  1. Desktop Redirector forwarding emails from your PC-based Outlook client to the BB
  2. BlackBerry Internet Service (BIS), integrating your BB with your internet-facing email gateway (OWA, POP, IMAP, etc.)
  3. BlackBerry Enterprise Service (BES), with your BES server providing the gateway between your Exchange Server and your BB

I'm sorry to be so exact here, but each configuration would, based on the problem you report, have a different resolution path...so understanding your configuration is critical to providing you with useful guidance.

 

Thanks!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.