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BlackBerry® Torch™

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New Contributor
toffa
Posts: 4
Registered: ‎01-06-2012
My Device: Torch 9800

Torch 9800 Screen went black

Whilst I was sending a message my BB went black could not see a thing on my screen, I googled for a solution and had one via BB site to reload current software and to no avail now my phone is not working am not able to even access it anymore..any guidance would be appreciated

 

Toffa

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Guru III
knottyrope
Posts: 30,622
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch 9800 Screen went black

did the screen light up during the OS reload?

 

it might be the light is broken

 




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New Contributor
toffa
Posts: 4
Registered: ‎01-06-2012
My Device: Torch 9800

Re: Torch 9800 Screen went black

No the screen did not light up at all

 

Regards

 

Toffa

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Guru III
knottyrope
Posts: 30,622
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch 9800 Screen went black

I would say the light is broken and needs to be replaced, contact place of purchase for warranty and if out of warranty there might be a repair place near you.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


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New Contributor
toffa
Posts: 4
Registered: ‎01-06-2012
My Device: Torch 9800

Re: Torch 9800 Screen went black

thanks will update
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New Contributor
MattyLadd
Posts: 2
Registered: ‎04-20-2012
My Device: Torch 9800

Re: Torch 9800 Screen went black

I had the same problem with my BlackBerry Torch. The screen went black, the keyboard lights up, the phone rings, alarms go off (I found that out at 5am one morning :Dots: ).

 

Anyway, after a lot of searches, I finally realized my phone was dead. I've since made the leap to an iPhone 4s. I still had many photos and videos of my children; including custom ring tones my son made for my contacts. In short, information I wanted. This was an Enterprise activated BB that was protected by a password. I was able to get everything off the phone very simply.

 

I downloaded and installed the BlackBerry Desktop Manager (mentioned in some of the posts). I was able to connect my device. The software provided the password challenge via my PC and I was able to log into the phone. I then used Windows Explorer to search every folder and remove all the photos, videos, and ring tones I wanted. The only thing I didn't salvage were my texts; not a big loss.

 

In summary, if your screen goes black, contact your provider for a replacement. While you are waiting for a replacement, install BlackBerry Desktop Manager and get all your personal information off. And above all, DON'T PANIC! There is hope :smileyhappy:

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