10-11-2011 09:23 PM
I've had my Torch 9800 for almost a year. I rarely drop it, no water damage, nothing. Today it started acting up...The go back key and the red hanging up (both on the right of the trackpad) one don't work when the phone is slid shut. When i try click the go back it doesn't work, or when i'm on calling someone and want to hang up it doesn't work...it only works if my phone is slid open..anyone ever have this problem?
10-12-2011 02:22 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
11-24-2011 12:02 PM - edited 11-24-2011 12:05 PM
Yes i have the same problem too! i tried un-install all themes & apps.. I tried battery pull restart as many times i cud.. no use. something wrong with OS or some apps clashing or something wrong with buttons.. PLEASE HELP! i just cannot disconnect calls and go back!