03-10-2013 08:08 AM
Recently I seem to get a continuous "Connecting" message in BBDTS. Have tried the following :
- installed the latest BBDTS software.
- rebooted the pc (Win7x64)
- restarted the blackberry
- tried a different usb port
Nothing worked. It seems the blackberry connects to the pc OK
Any ideas on how to get a connection established
Solved! Go to Solution.
03-10-2013 09:58 AM
Here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
03-10-2013 01:56 PM
Thanks so much.
The first solution I chose solved the problem . That was to connect the usb cable to a port directly on the motherboard rather than the front of the pc.. Not sure why, after a couple of years, the problem arose but, at least, its fixed.
03-10-2013 02:18 PM