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New Contributor
sammars
Posts: 2
Registered: ‎10-24-2012
My Device: Torch 9800
My Carrier: Orange (UK)

Torch 9800 - ringtones and wallpapers all disappeared (default, pre-installed ones only)

[ Edited ]

Have had a BB Torch 9800 for about 15 months. Realised earlier this week (after a reboot, which may or may not be relevant) that the default wallpapers had all disappeared. Shortly after that, I realised all the default ringtones and sounds had gone too.

 

Tried to follow steps on another forum to reinstall sound files. One step was to "Browse to C:\Program Files (x86)\Common Files\Research In Motion\Shared\Loader Files\(current device latest OS folder)\Java" - problem being that when I navigate as far as C:\Program Files (x86)\Common Files\Research In Motion\Shared there is no LOADER FILES folder on my PC. I haven't consciously deleted this, so what the hell is going on?! 

 

If I don't have the COD files on my PC, is there any way to restore the default sounds and wallpapers? If so, can someone give me details please?

 

Very confused, very frustrated - please help! Thanks

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Torch 9800 - ringtones and wallpapers all disappeared (default, pre-installed ones only)

Hi and welcome to the forums!

 

You have to download the Blackberry device OS software and install it on the PC running your Blackberry Desktop software. The Desktop software then can load the files.

Thanks,

 

Bifocals


 

KB13427 How to download BlackBerry Device Software

 

KB29847 BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.

Here's the step you missed:

" To reload using the Device Software package, perform the following steps:

  1. Download and install the appropriate BlackBerry® Device Software from your wireless service provider. To select the correct wireless service provider, navigate to the following link: http://us.blackberry.com/support/downloads/download_sites.jsp

 

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New Contributor
sammars
Posts: 2
Registered: ‎10-24-2012
My Device: Torch 9800
My Carrier: Orange (UK)

Re: Torch 9800 - ringtones and wallpapers all disappeared (default, pre-installed ones only)



You have to download the Blackberry device OS software and install it on the PC running your Blackberry Desktop software. The Desktop software then can load the files.

Thanks,

 

Bifocals


 

Hi Bifocals/everyone


Thanks for your reply. I am still struggling with this. I already have Desktop Software installed (version 7.1.0.32 version 33). I downloaded OS software onto my laptop, but the version of software currently installed on my phone(6.0 Bundle 2647) is not available to download and when I click on Update Device, it says it has the latest version of the software installed.

 

Basically I keep going round in loops and nothing seems to be happening. Do you have further suggestions? I am sooooo frustrated by this.  Would my phone network's support line be able to help or is my query too specialist for phone network support?

 

Thanks

Sam

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Torch 9800 - ringtones and wallpapers all disappeared (default, pre-installed ones only)

Hi.

 

1) Verify that this is the correct device OS version that you need.

2) Download the software from the link provided

3) Install the device OS and make sure you delete the vendor.xml file on your PC using the directions listed below:

 

Let us know how it goes.

Thanks,

 

Bifocals


 

 

BlackBerry Handheld Software v6.0.0.2647 (Multilanguage)

Package Version: 6.0.0.2647
Consisting of:

  • Applications: 6.0.0.600
  • Software Platform: 6.6.0.223
  • File name: 9800M_PBr6.0.0_rel2647_PL6.6.0.223_A6.0.0.600_AT_T.exe
  • File size: 168.1MB

 

 Blackberry software downloads   North America AT&T
 

 

Delete the vendor.xml file

Search your C: drive for Vendor.xml and delete them. Else, you can look for the two vendor.xml manually thru

- Go to C:\Program Files\Common Files\Research In Motion\AppLoader and delete Vendor.xml. (If you are running 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader)

 

- On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)

– On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.