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BlackBerry® Torch™

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New Member
Posts: 1
Registered: ‎02-09-2013
My Device: Torch 9800
My Carrier: 02

Torch 9800 touchscreen

Hi, I hope that someone can help me.
I have an issue with the touchscreen.

When, for example, I press 8, then 2 and 8 appears in the "text box" or if I press V, then T and V appears in the "textbox". What appears to be happening is that it takes the number or letter that I press and also the corresponding number or letter directly from the top line above.

This also happens to the middle row of letters and numbers not just the bottom row.  It doesn't happen with the keypad, only the touchscreen.
I have to take out the battery to re-boot to clear it. This works for a short while until it starts playing up again. Sometimes this re-boot makes no difference at all and it remains with the above issue.

I am running OS 6.


Any ideas please how to reslove this would be appreciated.

Thanks

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Torch 9800 touchscreen

My usual prescription: A battery pull then an OS reload.  The battery pull solution appears to be only temporary for you so go ahead and reload your OS.  To do this, plug your phone in to your PC and open BlackBerry Desktop Software.  Once your phone has been recognized, click Device at the top of the software then Restore.  Choose the most recent restore point and load it.

 

 

Give it a try and post back with your results.  :smileyhappy:


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