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BlackBerry® Torch™

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New Contributor
Posts: 8
Registered: ‎11-12-2010
My Device: Torch 8900

Torch 9800 will not synch

I had a Windows failure that has resulted in all programmes having to be re-installed, including Blackberry Desktop. Now when I connect the Torch 9800 to my computer the programme opens and the model is recognised but it fails to connect to synchronise. Error message - "Blackberry Desktop Software cannot comunicate with the connected device".

How can I solve this problem as all the requisite conditions for connection have been fulfilled.

Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Torch 9800 will not synch

Sounds like Windows doesn't have the drivers loaded for USB.  Did you reinstall windows on the computer?  Sounds like a driver problem on the computer.  If you didn't install windows, can you check with who did?  Is there another computer you can test this on?  that will narrow down the source of the problem.

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New Contributor
Posts: 8
Registered: ‎11-12-2010
My Device: Torch 8900

Re: Torch 9800 will not synch

Yeah! Windows was re-installed from the Dell image that comes with the Restore feature on the computer. THe computer was acquired within the last few months and when BDS was intalled then there was no problem with connections so I guess it was OK for the drivers then.

Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Torch 9800 will not synch

If it works on another computer, then the issue is with windows on that restored computer.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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