BlackBerry® Torch™

[natplo]

My blackberry Torch 9800 won't turn on or charge.  I've tried removing the battery, SIM and memory card.  I've tried both AC and USB charging and nothing is working.  When I connect it to my computer to charge through the USB the phone is not showing on my computer.  I suspect the USB port on the phone is defective.  What can be done?

[sdgardne]

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

1. With the battery inside, connect your BB to the wall charger
2. Leave it alone for 2 hours, no matter what the LED or the display does
3. Remove the battery
4. Wait 15 minutes
5. Insert the battery
6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

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It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!