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BlackBerry® Torch™

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Visitor
pauljackson40
Posts: 1
Registered: ‎06-25-2011
My Carrier: O2

Torch 9800 wont charge or turn on

Hi,

My Torch 9800 totally discharged. I have tried to rechange using the mains power charger (not USB). I get a red flashing light, ocassionally see the charging symbol but the phone wont power on.

Has anyone got any ideas????

Thanks

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010

Re: Torch 9800 wont charge or turn on

Hi pauljackson40,

 

Welcome to BlackBerry Support Community Forums.

Is there any change when you try an alternate power source? Do you still have the same issue after reinserting the battery and charging afterwards?


-FS


 


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New Contributor
CarloD
Posts: 6
Registered: ‎06-27-2011
My Carrier: E-Plus

Re: Torch 9800 wont charge or turn on

Hallo,

 

I have the very same problem. After my phone discharged completely, it is simply dead. It will not charge (red led gets on upon connecting power source, then the "charging battery" symbol appears for a very short time then the symbol "no battery" shows up) nor boot nor do ANYTHING.

 

I tested several different power sources (PC and power supply supplied with the phone) with same results. I kept the unit attached to the power supply overnight, then as indicated in some other threads while keeping the power supply attached I removed the battery, waited a few minutes and put the battery back in place. No effect. The unit is still DEAD.

 

Please advise, thank you.

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Visitor
ebsprouse
Posts: 1
Registered: ‎06-27-2011
My Carrier: AT&T

Re: Torch 9800 wont charge or turn on

 
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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010

Re: Torch 9800 wont charge or turn on

Hi CarloD,

 

Welcome to BlackBerry Support Community Forums.

Does the BlackBerry Desktop Software detect your device when its connected to the computer? If so, try backing up your device via the BlackBerry Desktop Software and performing a clean reload of your device software. http://bbry.lv/bpv7DT If its not detected, you may want to try starting the software reload without the battery and reinserting it once the application load has started. http://bbry.lv/k9pwuZ


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

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New Contributor
CarloD
Posts: 6
Registered: ‎06-27-2011
My Carrier: E-Plus

Re: Torch 9800 wont charge or turn on

Hi FrankieS,

 

yes, the device is detected by the BB Desktop Software. I already tried to load a clean software (latest version, with and without battery) but the process always get stuck at the message "Reconnecting to JVM" (or similar, I do not have it in front of me. Please note that at the described stage the unit shows again the "no battery" symbol. After a while I then get a timeout message from Windows saying that communication to the device failed.

 

The 9800 Unit is still dead. What now?

 

Carlo

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010

Re: Torch 9800 wont charge or turn on

Try starting the software reload without the battery inserted and insert it just after you click "Finish" Let me know how you make out with that. Thanks,


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
CarloD
Posts: 6
Registered: ‎06-27-2011
My Carrier: E-Plus

Re: Torch 9800 wont charge or turn on

Same effect. "Reconnecting to JVM", no connection, Device Dead.
I tried with different versions of the device software with same effect.

What should I do now?
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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010

Re: Torch 9800 wont charge or turn on

Will it go any further in the process if you reinsert the battery when the screen says "Reconnecting to ARM"?


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
CarloD
Posts: 6
Registered: ‎06-27-2011
My Carrier: E-Plus

Re: Torch 9800 wont charge or turn on

No, same status. Process stucks at "Reconnecting with JVM".

Carlo
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