11-19-2012 06:48 PM
A few days ago, my torch started shutting down. The home screen becomes unclear when I slide the keyboard out. All of the colours mix on the screen so that you cannot see what feature you are in. I took it to a repair shop today and they said they never seen anything like it and wanted to charge me $195 to fix it...Has anyone had anything like this happend b4
11-22-2012 08:34 AM
Welcome to the BlackBerry Support Community.
To resolve this issue with the screen on your BlackBerry® Torch™ 9800 smartphone, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue with the screen has been resolved before restoring any data from your backup file.
Hope this helps.
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