Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

New Member
Posts: 1
Registered: ‎11-19-2012
My Device: Blackberry Torch 9800
My Carrier: CellOne

Torch 9800

A few days ago, my torch started shutting down. The home screen becomes unclear when I slide the keyboard out. All of the colours mix on the screen so that you cannot see what feature you are in. I took it to a repair shop today and they said they never seen anything like it and wanted to charge me $195 to fix it...Has anyone had anything like this happend b4

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Torch 9800



Welcome to the BlackBerry Support Community.

To resolve this issue with the screen on your BlackBerry® Torch™ 9800 smartphone, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Please test to make sure the issue with the screen has been resolved before restoring any data from your backup file.

Hope this helps.



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!