BlackBerry® Torch™

[Ashley_Singh]

Hi

Please help ,I purchased a Torch 9810 whcih doesnt give me the Enterprise Server option when setting up my mail.

Thanks

[JSanders Resident Expert]

When you open your setup icon, what options are you present with?

[Ashley_Singh]

Under setup theres email accounts ,blackberry messenger etc.,if i click on email accounts it says checking for updates ,then it says add email account ,under that it gives you Gmail,AOL,other and create New email address

[JSanders Resident Expert]

Odd, all BlackBerrys have the Enterprise Mail setup as a default.

1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Setup, Applications, Instant Messengers, Downloads, etc.

[knottyrope]

it will go away upon reboot if on BIS only

you can activate with an app on app world, use desktop manager or Web desktop manager on BES

get the app here

https://appworld.blackberry.com/webstore/content/33609?lang=en

[JSanders Resident Expert]

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knottyrope wrote:

it will go away upon reboot if on BIS only

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I've been on BIS only devices for almost ten years, and the BES option has always remained in the Setup folder, always.

[knottyrope · Accepted solution]

http://docs.blackberry.com/en/admin/deliverables/24176/Activate_BIS_device_wirelessly_1490574_11.jsp

snip

After the application runs, an Enterprise Activation menu item displays under the Advanced menu on the device (the menu item disappears when an administrator sends service books to the device). Instruct users to start the activation process using only the Enterprise Activation application for BlackBerry smartphones.

so maybe on your carrier it wont be removed but on AT&T it does when BES plan not applied.

[JSanders Resident Expert]

I've had BlackBerrys, BIS only, on ATT, Tmobile and Verizon, and it's never removed the BES options.

I had ATT from 2007-2010, so yes it could have changed since then, though.