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BlackBerry® Torch™

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New Contributor
TaygunYumakli
Posts: 3
Registered: ‎01-06-2012
My Device: Torch 9810

Torch 9810 Touch Screen Problem

Hi, I have my phone BlackBerry Torch 9810. Yesterday I did a system update. Touch screen not working after system update. The phone has slowed down. Software Version: 7.0Bundle 2406. I need to install a new software? Would you assist me?

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Guru III
knottyrope
Posts: 30,585
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: Torch 9810 Touch Screen Problem

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.

What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.

 




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New Contributor
TaygunYumakli
Posts: 3
Registered: ‎01-06-2012
My Device: Torch 9810

Re: Torch 9810 Touch Screen Problem

Hi, I brought everything in place. But the problem did not improve. Do you help me?

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New Contributor
TaygunYumakli
Posts: 3
Registered: ‎01-06-2012
My Device: Torch 9810

Re: Torch 9810 Touch Screen Problem

MYVER Hi, I brought everything in place. But the problem did not improve. Do you help me?

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New Contributor
Fires69
Posts: 2
Registered: ‎02-20-2012
My Device: Torch 9810

Re: Torch 9810 Touch Screen Problem

Hi, also tried to run the update from 1465 to 2406...restarted phone, touchscreen not working, tried everything, including calls to provider, NOTHING....only way to get my phone back to "normal" operation was to downgrade back to 1465. ..

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Regular Contributor
lilheathen77
Posts: 52
Registered: ‎01-06-2012
My Device: Torch 9810

Re: Torch 9810 Touch Screen Problem

Hello Taygun,

I would suggest trying to "downgrade" and see if problem persists. If the problem is solved, wait a day or two and then upgrade again.
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New Contributor
Mr_Spacely
Posts: 5
Registered: ‎05-22-2011
My Device: Blackberry Torch 9810

Re: Torch 9810 Touch Screen Problem

I have the exact same issues and I dont know what is causing it.....Phone working perfectly on 7.0.0.261 update to .583 touch screen starts to glitch randomly, battery pull TEMPORARILY fixes this issues. I've tried downgrading back to 7.0.0.261 and it works PERFECTLY again. Got a hint that 7.0.0.353 works on it too and I test it and it worked perfectly. Now im tired of RIMs odd buggy phones, because I SAVED my lunch money that i got for school just to buy this phone which is buggy while my friend is joyfully enjoying the latest OS update. THIS IS UNFAIR and this needs to be fixed because im not the only person having this issue.

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New Member
pgh001
Posts: 1
Registered: ‎03-15-2012
My Device: Torch 9810

Re: Torch 9810 Touch Screen Problem

Have dsame issue now stuck using other keyboardf - sucks.
Upgtaged to 7.1 still no worlink touch screen.
Really bad, I might have to just go back to Android.
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New Member
blaizepills
Posts: 1
Registered: ‎08-05-2012
My Device: blackberry 9810

Re: Torch 9810 Touch Screen Problem

Gat same issue wit my 9810 device. Screen goes mute for some time. Other times glitches randomly. What can I do to enjoy d touch xperience of dis fone.
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New Contributor
Fires69
Posts: 2
Registered: ‎02-20-2012
My Device: Torch 9810

Re: Torch 9810 Touch Screen Problem

Hey guys, solved the issue with a spesific update, first i cleared the O.S. from my 9810, then installed the newly downloaded O.S...PLEASURE to have a phone that is upgraded to O.S. 7.1 and that the touchscreen is fully operational, ALL the time.

 

Following is how and what I used:

 

BACKUP BACKUP BACKUP your info BEFORE trying this!!!!!

 

downloaded 9810AllLang_PBr7.1.0_rel1276_PL5.1.0.308_A7.1.0.378_Mobilicity and installed...worked fine for me.

 

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