01-06-2012 05:16 AM
Hi, I have my phone BlackBerry Torch 9810. Yesterday I did a system update. Touch screen not working after system update. The phone has slowed down. Software Version: 7.0Bundle 2406. I need to install a new software? Would you assist me?
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
01-06-2012 10:05 AM
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
02-20-2012 11:29 AM
Hi, also tried to run the update from 1465 to 2406...restarted phone, touchscreen not working, tried everything, including calls to provider, NOTHING....only way to get my phone back to "normal" operation was to downgrade back to 1465. ..
03-07-2012 12:02 AM
I have the exact same issues and I dont know what is causing it.....Phone working perfectly on 22.214.171.1241 update to .583 touch screen starts to glitch randomly, battery pull TEMPORARILY fixes this issues. I've tried downgrading back to 126.96.36.1991 and it works PERFECTLY again. Got a hint that 188.8.131.523 works on it too and I test it and it worked perfectly. Now im tired of RIMs odd buggy phones, because I SAVED my lunch money that i got for school just to buy this phone which is buggy while my friend is joyfully enjoying the latest OS update. THIS IS UNFAIR and this needs to be fixed because im not the only person having this issue.
08-05-2012 02:17 PM
Hey guys, solved the issue with a spesific update, first i cleared the O.S. from my 9810, then installed the newly downloaded O.S...PLEASURE to have a phone that is upgraded to O.S. 7.1 and that the touchscreen is fully operational, ALL the time.
Following is how and what I used:
BACKUP BACKUP BACKUP your info BEFORE trying this!!!!!