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BlackBerry® Torch™

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New Member
mrshawn
Posts: 1
Registered: ‎08-26-2014
My Device: Torch 9810

Torch 9810 does not detect USB connection

The USB menu - you know, with the 3 blue boxes ? - has topped coming up when I plug the cable into my BB Torch. I can't load or download anything because the stupid frickin thing doesn't know it's plugged in. Phone makes the little "doo-doop" noise when I plug the USB cable in, but menu does not come up. Battery charge indicator comes on when I plug into a wall outlet, and th ebattery recharges so I know the port works (it's a 2 month old RIM battery). I've tried all 6 USB ports on my computer, and 3 different USB cables - it's not that. I tried a shutdown/restart, didn't help. I did a hard crash/restart by pulling the battery, didn't work. I'm getting pretty gawdamm fed up. Anybody got any ideas?

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Regular Contributor
Negrabella25
Posts: 119
Registered: ‎08-23-2014
My Device: Z10

Re: Torch 9810 does not detect USB connection

Hi and Welcome to the Community!

It can be a Drivers Issue:
https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...

Or ti can be a Administrator issue, it can be a Fire Wall or Antivirus issue.

BlackBerry smartphone or BlackBerry Playbook tablet will not connect to a Windows based computer due to USB Power Management settings
http://www.blackberry.com/btsc/KB13331

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