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BlackBerry® Torch™

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New Contributor
Neatpete
Posts: 3
Registered: ‎09-29-2011
My Device: Torch 9810

Torch 9810 freezes

My phone just freeze and it don't start up immediately it takes time, then my touchscreen don't work and I have to slide the slide up and down. After a while it will work but the touchscreen takes long before it works.is there a way i can optimize this phone to make it faster because everything takes slow and I have taken the battery out also i have done the alt shift delete thing also. please help

Developer
josuefunes
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S

Re: Torch 9810 freezes

This is usually due to low memory.  Look in Options >memory and see how much free application memory you have. 

 

However, that said, I recommend an OS upgrade.  AT&T currently doesn't offer an upgrade to 7.1 but many have found this particular OS, version 7.1.0.378, to work well on AT&T devices. 

 

1. Go the site below, click on the download for the 9810, download and install to your PC.

https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=0C4B1EEB45C90B52BFB9D07943D8...

2. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.

3. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."

4. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.  (It will automatically make a backup but you can use BlackBerry Desktop Software to make a manual backup first if you desire.)  It will take 30 minutes to an hour to backup, load new OS, and restore the backup. 


Note:  This OS is not supported by AT&T.  They will not support you if you have problems with the device.  That said, OS's are all developed by RIM for specific devices, and not branded to a specific carrier.  It is perfectly safe (and often beneficial) to install other carrier's OS's to your device.  You can always reinstall the official AT&T-released version later if you don't like it or if you need support.  However, since they were of little help, not getting support won't be a big problem at this point!  Don't install a newer version than 7.1.0.378 later builds have had a microphone problem on AT&T devices where the other party can't hear you...like your phone is on mute.

 

 

 

VIA | Elite II

http://supportforums.blackberry.com/t5/BlackBerry-Torch/Freezes/m-p/1895635/highlight/true#M53092

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