01-18-2012 04:32 AM
Good morning. I just switched from a Storm 2 to the Torch 9810. My Torch will not enter landscape mode or even move from the portrit mode, so basically the accelerometer seems inop. I have pulled the battery and it will work for a few hours but then it stops again. I am trying to avoid pulling the battery every 8 hours. I have read online that the problem might be related to my transferring some old BB 5 settings to my new phone but dont know how to undo this. Thanks for any help.
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
01-18-2012 09:56 AM
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.
i experience this once a week or less on OS 7.1 and a battery pull fixes it.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
01-21-2012 05:40 PM