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BlackBerry® Torch™

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New Contributor
Posts: 2
Registered: ‎02-14-2013
My Device: Torch 9850
My Carrier: Verizon
Accepted Solution

Torch 9850 Freezes in App World

I have a 9850 that freezes when I go to App World and try to do just about anything in App World. If I click on "My World" or "My Account", it freezes and says please wait with the green wheel. I've let this go for 2 days and no progress.  Same if I click on 'download' for an app. Only way to unfreeze is to pull the battery.  Very frustrated to say the least. Any help would be appreciated. Thanks!

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Torch 9850 Freezes in App World

To make sure it isn't a problem with your version of BlackBerry App World, delete App World, restart your BlackBerry when prompted, and then reinstall by going to http://blackberry.com/appworld on your Torch browser.

Does that help? If not, post back and we'll see what else can be tried.

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New Contributor
Posts: 2
Registered: ‎02-14-2013
My Device: Torch 9850
My Carrier: Verizon

Re: Torch 9850 Freezes in App World

That did the trick, thank you so much!