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Contributor
Riqey
Posts: 14
Registered: ‎12-02-2012
My Device: Curve 9360
Accepted Solution

Torch 9850 Only Stays On While Charging

I have a Torch 9850 that has been shutting down repeatedly. It seems to crash and I have to do a battery pull for it to restart and when it does, it shuts back off again! The phone stays on and works fine while the charger is plugged in but as soon as the charger is removed, it shuts off again.

 

What could be possible causes of this problem and how do I fix it?

JSanders
Posts: 87,246
Likes: 23,326
Solutions: 6,027
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9850 Only Stays On While Charging

Try placing a business card cut to size over the battery (or a folded piece of normal paper) and replace the battery door and see if that keeps it from rebooting or turning off at will.

 

After a couple of days if it does not, please post back here.




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New Contributor
Andi_O
Posts: 3
Registered: ‎12-02-2012
My Device: Torch 9810

Re: Torch 9850 Only Stays On While Charging

I had that same problem with my old Curve.

Contributor
Riqey
Posts: 14
Registered: ‎12-02-2012
My Device: Curve 9360

Re: Torch 9850 Only Stays On While Charging

J Sanders, I folded a business card and did as you instructed but still the phone screen went black and the four front buttons (make call, menu, back, end call) and trackpad remained lit the entire time.

 

I had to do a battery pull this morning and plug in charger to get the device going again.

JSanders
Posts: 87,246
Likes: 23,326
Solutions: 6,027
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9850 Only Stays On While Charging

[ Edited ]

What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.7.0.x.xxx", What is yours?




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Contributor
Riqey
Posts: 14
Registered: ‎12-02-2012
My Device: Curve 9360

Re: Torch 9850 Only Stays On While Charging

7.1 Bundle 1737 (v7.1.0.580, Platform 5.1.0.429)

JSanders
Posts: 87,246
Likes: 23,326
Solutions: 6,027
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9850 Only Stays On While Charging

Have you tried a different battery?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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Contributor
Riqey
Posts: 14
Registered: ‎12-02-2012
My Device: Curve 9360

Re: Torch 9850 Only Stays On While Charging

No, I would have to buy one. Can there possibly be other causes of this problem? Could it be software related?

JSanders
Posts: 87,246
Likes: 23,326
Solutions: 6,027
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9850 Only Stays On While Charging

Could be software related, could third party apps installed.

 

Here's what I'd do.

Uninstall and delete ALL third party apps. Go for 2-3 days and see if this continues.

 

If it does, I'd wipe and reload the OS. You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
For BBSAK, here is the link: http://bbsak.org/





1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Riqey
Posts: 14
Registered: ‎12-02-2012
My Device: Curve 9360

Re: Torch 9850 Only Stays On While Charging

Ok. Will give it a shot and let you know.