BlackBerry® Torch™

[Riqey]

So I uninstalled all 3rd party apps. Same thing happens. Then, after a couple days, I used BBSAK to wipe and reinstall. Again, the screen goes black and phone freezes with five buttons remaining lit.  #frustrated!

[Riqey]

J,

I am now able to keep phone on but only while the wifi is switched on. I find this a bit weird and it certainly drains my battery a bit faster but it is liveable. Any idea why this is so? I would prefer to keep the wifi switched off when not needed.

[JSanders Resident Expert · Accepted solution]

Riqey, would you look at your Manage Connections screen > Mobile Network > Network Technology to GSM/UMTS and then Network Mode to 2G only and see how that works, if it has any effect...

Or, tell me what settings you have on that screen now?

[Riqey]

The setting is on Global. I changed to GSM/UTMS and network mode 2G then turned off wi-fi and it froze again instantly!

[JSanders Resident Expert]

Yea, you need to leave it on GSM/UMTS, not global.

[Riqey]

But it froze even while on GSM/UTMS.

[JSanders Resident Expert]

You said it froze when you turned on WiFi?

[Riqey]

No. It froze after I switch to GSM and turned OFF wifi.

[Riqey]

Hey J, et al,

I am happy to say that I switched to GSM, turned off WiFi and did a soft restart over a week ago and the phone has been working smoothly ever since! Mysterious but true.

Thanks again for all the help.

Happy holidays!

[JSanders Resident Expert]

You're very welcome. Good luck.