11-01-2012 05:40 PM
Reboot froze last night, removed battery umteen times will not fix. BB RIM support spent 5 hrs today went to tier 2 and they could not get phone to load correctly. Reboot still freezes 3/4 of the way through.
I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
11-01-2012 06:04 PM
Are you able to restart your device in safe mode as shown in KB17877?
I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
BESAdmin's, please make a signature with your BES environment info.
BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008
11-01-2012 11:54 PM
11-05-2012 11:39 AM
Continued: Did it again went to Sean at RIM in Nova Scotia. Another 5 hours finally got it working. Then now its Sat afternoon did it again went to Andrew in Nova Scotia he finally got it up and working, and then we tried installing 3 FREE Apps from App World I have never installed before. One at a time and rebooting after each one. All went well until the third one and the reboot hung as before 3/4 of the way thru. He says my RAM is defective. VZW will do nothing. Because of VZWs arrangement with RIM I cannot send it in for repair. So I am left with a non working phone. I have tried to reload myself using the KBs but it now stops half way thru the reconnecting to JVM and my screen turns all white. Anyone got any help to offer?
11-05-2012 05:37 PM
VZW came thru. They are sending me a CPO 9850 with a 90 day warranty. Thanks VZW. Anyone know if you can get a warranty thru Square Deal on this phone?